Why quality and reliability is so important to us

I feel one of the best ways to keep on top of a product is to actually use it. The guys and I are constantly prodding and poking our development edition to see what we can do. I'm always the guy who has to see if it works, good and bad!

Recently we have been quietly working on next generation trading tools and features, I'll mention more about that in the new year. The important thing to note is that there is a huge incentive and benefit for everybody of actually using our own product. That is that we want to squeeze the best performance possible out of it and also make it as reliable and stable as possible not just for us but for everybody. We gain and suffer in equal proportion to our customers.

From the moment you log on you can be sure that we have taken all steps we can think of to help you. When you log on, you authenticate with our server. If that server is down, are you doomed? Nope, we have redundant servers sitting by waiting to pick up the pieces if the main server fails. Even if that happens we still have options open to us. We don't want you to miss out just because there was a problem at our end. It obviously costs a lot more to have this back up, but we feel it is essential.

We have also shaped your connection experience with the unique connection mode concept. This allows you to change the way Bet Angel interacts with the betting exchange. There are a variety of modes you can use and test to work out which is the best way to connect to the exchange. It also has the benefit of letting you connect to the Betfair even if the API is down. When logged on you can still improve your performance by using the 'connection mode tuner'.

All these things can help you get the best out of Bet Angel and have been driven by our need to try and create the best environment for you. Read more about these features in the user guide. Available at http://qrg.betangel.com

Of course, you always have third party risk and when Betfair or any other exchange doesn't want to play ball, there isn't a great deal you can do other than minimise the effects using these tools. We recently enhanced our diagnostics to allow you to test your connection. This was in response to the issues Betfair have been experiencing recently. Download and run them if you are a Bet Angel user. Using this you can keep tabs on how your connection is performing.

Over all, one thing you can be sure of is that we will always be doing our hardest to ensure you are best represented in terms of the product, its usage and any third parties. That's why I think it's important that everybody involved with Bet Angel puts their money where they mouth is. It's a great incentive to perform!